Maintaining a coffee shop is not just about taking care of profits and making sure that the espresso foam is on-point. Like any successful restaurant, it must be pleasant, have a comfortable space and, of course, have a first-class service.
Let it stop on that last point. To have excellent service, it must have excellent people. From the manager to the waiters, everyone has to have a key training in the coffee world. Do you own a coffee shop or are you interested in working in one? Then don’t miss our practical tips for living with a star staff.
First things first: who does what
Having clear all the roles and responsibilities is essential to have the best staff in your coffee shop (or being part of one). Scannable Fake ID,A good exercise to share tasks and making an imaginary game of how the business should work behind the espresso machine is listing all positions.
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Director: He is the legal representative. He is the one who takes decisions at the highest level in relation to the business, plans and organizes all operations, and directs the team.
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Manager(s): It is just below the figure of the general director.He coordinates administrative functions, fake ids,organizes the necessary day-to-day tasks, and monitors all team. He is always present in all areas of the coffee shop, pending the needs.
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Director of Operations: It is the one who perfects the operational system of the shop (its processes, design, technical aspect, and purchases at both the logistical and supply levels). In some cases, he also handles the marketing part, as he knows better than anyone how the coffee shop works and knows how to attract the ideal customer.
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Head of Human Resources: He supervised that social responsibility is being complied with within the coffee shop, the implementation of policies for hiring employees, promote employee training, internal communication, safety, and hygiene. Basically, he is the mother hen of all those who work there.
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Kitchen employees: The kitchen is one of the indispensable parts of any coffee shop. Employees are divided among chefs, baristas, waiters, among others.filltrustid, All must have sufficient experience and be efficient according to the preparation of the dishes.
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Cashier Responsible: This must be a patient person, with a vocation for service and a great personality. You must deal with the collection of orders, so it is essential that you have training in dealing with the public and know how to describe the services of the site in a captivating way.
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Security Area: Having a security professional in order to avoid incidents is a big plus on any coffee shop.
Finding the right people to run a cafeteria means being aware of the demands of each position and the qualities needed to accomplish the tasks.
Be a headhunter
While education and experience are important, look at what kind of personality your potential employee has. Ask him how he would solve a daily problem.
Also, if you’re a coffee professional evaluating whether you can be part of a coffee shop, keep in mind how the working system is like. A good atmosphere is also a plus.
The right coffee shop staff will come to you if you know where to look.
